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Publications Overview
In developing this Publications section, we have attemped to make as much information as possible available
electronically and at no cost to you. In doing so, we have created a useful library of some of the best-known
publications available on Voice of the Customer and QFD.
We have authored or co-authored numerous published articles,
newsletter articles and case studies on these and other topics. Please check back often as we are regularly
adding new postings and feel free to contact us with any questions.
Outside the U.S. and in certain other situations, reprints will be sent at the company's discretion.
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